Refund Policy

This policy applies to payments and digital services purchased through SMMO. A refund or cancellation request may be submitted within 5 days of placing an order or payment. Cancellation can be considered only if the order has not been communicated to a service provider or begun processing. Once processing has started or the service is completed, cancellation may not be available.

SMMO services are digital and are not perishable or physically shipped. If an order fails, is materially incomplete, is duplicated, or differs materially from the service description, report it to support within 5 days of the order being marked complete. Include your order ID and relevant details. We may review order records and consult the service provider before deciding.

Where an eligible issue is confirmed, SMMO may complete the service, provide a replacement or account credit, or approve a refund, as appropriate and subject to applicable law. Customer errors, including an incorrect public link or account details, and services correctly delivered are generally not refundable. Unused account balance refund requests will be reviewed individually; any fees or exclusions will be disclosed where applicable.

If SMMO approves a refund, we will initiate processing within 3 days of approval. The time for the amount to appear in the original payment method depends on the bank or payment provider. Refunds are normally returned to the original payment method where supported.

To request cancellation or a refund, contact info@smmo.in or use the support options in your account. Nothing in this policy limits rights that cannot be excluded under applicable law.