Return Policy

SMMO provides digital social media marketing services. A return or exchange of a completed digital service is not possible. If an order has not started, contact support promptly with your order ID; cancellation may be considered under the Refund Policy.

Please report a duplicate payment, failed or incomplete order, or service that materially differs from its description within 3 days of the order being marked complete. Include your order ID and relevant details. We will review delivery records and, where needed, check with the service provider.

If a review confirms that an eligible order was not delivered or was materially defective, SMMO may provide a replacement, service credit, or refund as appropriate and permitted by law. Completed services, correctly delivered orders, and customer errors such as an incorrect public link are not eligible for return or exchange.

Any approved refund is processed under the Refund Policy. Nothing in this policy limits rights that cannot be excluded under applicable law. For help, contact info@smmo.in or use the support options in your account.